Customer Service Administrator/Coordinator

Customer Services Co-ordinator
 
Tadley
 
£28,000 – £32,000 plus bonus
 
1to1 Group have a fantastic position to join a well-established property company based in Tadley as a Customer Service Coordinator in the new build property sector.
 
The role of Customer Service Coordinator requires great customer service skills, good organisation and the ability to problem solve. Experience of working in the housing, development, maintenance or similar industry delivering a customer led service would be preferred.
 
The role is full time, 09.00 – 17.30 Monday to Friday, and there is the potential for hybrid working. The office location is remote so driving is necessary.
 
Responsibilities
·Taking ownership to ensure a situation is resolved efficiently and effectively
·Making courtesy calls and booking welcome visits
·Accurately diagnose defects; prioritise repairs and make appointments for customers for works to be completed
·Liaise between customers and contractors to ensure that information is shared appropriately and accurately
·Log all contact with customers and defects on the system
·Deliver all services within the guidance of data protection legislation
·Work with colleagues to deliver a seamless service to all customers
·Deliver a high standard of customer service to all customers
·Establish the nature of defects through intelligent questioning, determining works required and arranging surveyor inspections for more complex works
·Manage relationships with customers, contractors and colleagues, ensuring customers are kept informed at all times
·Embrace a specialist technical subject and be responsible for maintaining and cascading knowledge in said specialism (e.g. carpentry, building, electrical, plumbing and heating)
Skills/Qualifications
·Committed team player
·Confident telephone manner
·Ability to build rapport with customers, colleagues and sub-contractors, maintaining excellent working relationships
·A sound knowledge of the development sector
·A good understanding of common new home defects and the snagging process
·Experience of delivering a high standard of customer service in a high-pressured environment
·Experience of working in the housing, development, maintenance or similar industry, delivering a customer led service
·UK driving license
 
Benefits:
·Bonus Scheme
·Income Protection
·Life Assurance 3 x annual salary
·Bupa Single membership
·25 days holiday plus bank holidays
·Free Parking on site
 
1to1 Group is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we are receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime please keep an eye on www.1to1group.co.uk for any other potential vacancies.